New Services Offered by SoftSwiss: First Line Support and Player Retention

The number of online casinos is growing steadily. For casino operators that means increasing competition. So the issue of how successful your casino is in terms of attracting and retaining players becomes almost a matter of survival. If you want your online gaming business to thrive, you need to put every bit of effort into keeping your players loyal and satisfied. How can one achieve that?

New Services Offered by SoftSwiss: First Line Support and Player Retention | SOFTSWISS

- Player Retention Services
New Services Offered by SoftSwiss: First Line Support and Player Retention | SOFTSWISS

New Services Offered by SoftSwiss: First Line Support and Player Retention | SOFTSWISS, we take over management of bonuses, games, events, VIP players for you as well as send promotional and retention emails to existing casino players. Furthermore, as part of our new offer, we undertake to represent and promote your casino brand at key gaming forums like Ask Gamblers and Casinomeister.

Why do we concentrate on player retention and not acquisition instead? Both prove indispensable for improving your casino’s bottom line. You need one to create your player base and the other to keep your players loyal.

New Services Offered by SoftSwiss: First Line Support and Player Retention | SOFTSWISS

Among its new services SoftSwiss also renders 24/7 Customer Support to casino players. Excellent customer service is vital to success of any business since it ensures that customers’ needs are addressed in a timely manner. Professional support in its turn helps spread the word of your casino’s responsiveness, giving it a competitive edge and improving your players’ loyalty.

Customer Support provided by SoftSwiss will be delivered in three languages (English, German, Russian, with more to come) via live-chat and e-mail contact form. A qualified associate will be assigned to your casino answering your players’ questions and resolving their problems 24/7.  If need be, we’ll grow the size of your casino’s support team, making sure that no player is left unnoticed.

You want to exceed your players’ expectations to see your business flourish. So by keeping your players updated on all casino promotions, bonuses and events; by handling their requests and listening to their feedback we are sure we can achieve that.