Overview:
SOFTSWISS continues to expand the team and is looking for a Junior Customer Support Specialist.
We need a true, experienced and accomplished professional who shares our culture and values.
Purpose of the Role:
You’ll support seamless customer experiences by delivering timely, empathetic, and well-structured assistance via live chat and email.
Your work will impact customer satisfaction and service efficiency by ensuring clear communication, accurate issue resolution, and consistent adherence to internal processes.
Key responsibilities:
- Respond to live chats and email inquiries professionally and efficiently
- Assist customers with account verification and document processing
- Provide comprehensive advice and guidance to resolve customer concerns Customer Support Specialist - Junior Job - Vacancy in Poland, Georgia, Malta & Remote | SOFTSWISS Careers
- Escalate complex or unresolved issues to the appropriate team with detailed documentation Customer Support Specialist - Junior Job - Vacancy in Poland, Georgia, Malta & Remote | SOFTSWISS Careers
- Maintain speed, accuracy, and professionalism while handling a high volume of conversations
- Work from a comfortable office in Tbilisi – is a must
- Working on a shift schedule 2/2 (shift 12 hours, alternation of day and night shifts)
Required Experience:
- English proficiency (B2 level or higher) Customer Support Specialist - Junior Job - Vacancy in Poland, Georgia, Malta & Remote | SOFTSWISS Careers
- Excellent typing speed and ability to work efficiently with multiple software tools
- A team player with a strong sense of accountability
- A customer satisfaction-oriented mindset
Nice to have:
- Prior experience in Customer Support Customer Support Specialist - Junior Job - Vacancy in Poland, Georgia, Malta & Remote | SOFTSWISS Careers
Learn more about our hiring process here – what to expect, how to prepare, and what makes SOFTSWISS different.