Overview:
SOFTSWISS continues to expand the team and is looking for a Junior Customer Support Specialist.
We need a true, experienced and accomplished professional who shares our culture and values.
Purpose of the Role:
You’ll support seamless customer experiences by delivering timely, empathetic, and well-structured assistance via live chat and email.
Your work will impact customer satisfaction and service efficiency by ensuring clear communication, accurate issue resolution, and consistent adherence to internal processes.
Key responsibilities:
- Respond to live chats and email inquiries professionally and efficiently Customer Support Specialist - Junior Job - Vacancy in Poland, Georgia, Malta & Remote | SOFTSWISS Careers
- Provide comprehensive advice and guidance to resolve customer concerns
- Use internal tools and workflows effectively (training provided)
- Escalate complex or unresolved issues to the appropriate team with detailed documentation
- Ensure a high level of customer satisfaction through quality and accurate communication
- Maintain speed, accuracy, and professionalism while handling a high volume of conversations
- Work from a comfortable office in Tbilisi – is a must Customer Support Specialist - Junior Job - Vacancy in Poland, Georgia, Malta & Remote | SOFTSWISS Careers)
Required Experience:
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Customer Support Specialist - Junior Job - Vacancy in Poland, Georgia, Malta & Remote | SOFTSWISS Careers
- Strong soft skills – patience, empathy, and problem-solving ability
- Excellent typing speed and ability to work efficiently with multiple software tools
- A team player with a strong sense of accountability
- A customer satisfaction-oriented mindset
Nice to have:
- Prior experience in Customer Support
- Familiarity with the iGaming industry