Customer Support Specialist – Junior

Overview:

SOFTSWISS continues to expand the team and is looking for a Junior Customer Support Specialist.

Purpose of the Role:

You’ll support seamless customer experiences by delivering timely, empathetic, and well-structured assistance via live chat and email.

Your work will impact customer satisfaction and service efficiency by ensuring clear communication, accurate issue resolution, and consistent adherence to internal processes.

Key responsibilities:

• Respond to live chats and email inquiries professionally and efficiently
• Assist customers with account verification and document processing
• Provide comprehensive advice and guidance to resolve customer concerns
• Use internal tools and workflows effectively (training provided)
• Escalate complex or unresolved issues to the appropriate team with detailed documentation
• Ensure a high level of customer satisfaction through quality and accurate communication
• Maintain speed, accuracy, and professionalism while handling a high volume of conversations
• Work from a comfortable office in Tbilisi – is a must
Customer Support Specialist - Junior Job - Vacancy in Poland, Georgia, Malta & Remote | SOFTSWISS Careers)

Required Experience:

• English proficiency (B2 level or higher)
• Strong soft skills – patience, empathy, and problem-solving ability
• Excellent typing speed and ability to work efficiently with multiple software tools
• A team player with a strong sense of accountability
• A customer satisfaction-oriented mindset

Nice to have:

Customer Support Specialist - Junior Job - Vacancy in Poland, Georgia, Malta & Remote | SOFTSWISS Careers
• Familiarity with the iGaming industry

Learn more about our hiring process here – what to expect, how to prepare, and what makes SOFTSWISS different.