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Managed Services Teams

Managed Services Team Job Vacancies | SOFTSWISS Careers
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Our Services

When our clients choose the SOFTSWISS Managed Services they receive assistance from all of our six teams: First Line Support, Anti-Fraud Support, VIP Player Support, Player Retention, Player Reactivation, and Content Management teams. It is the job of Managed Services to keep the players of our clients engaged and our operators satisfied.

Our Values

Managed Services Team Job Vacancies | SOFTSWISS Careers
250+
support specialists
6
service teams
50
clients supported
3
daily support shifts

Work Atmosphere

Our international team works across multiple time zones from several offices. Managed Services offers rewarding job opportunities for both junior customer support, marketing, and content management specialists, as well as more experienced team leads and custom support champions. We are a tightly knit community of team players that covers each other’s back and makes it their mission to bring value to SOFTSWISS clients.

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More About The Tech Stack

While not strictly a technology-first team, we work with the following tools.

Advantages

  • Flexible work schedule
  • Multiple growth opportunities
  • Accessible knowledge transfer and knowledge exchange
  • In office and remote job opportunities
  • Informal communication style and team input
  • Learn-on-the-job opportunities

Challenges

  • Shift-based work
  • Responsible player management
  • Handling sensitive information
  • Managing under stress
  • Multi-tasking required
  • Proficiency in multiple languages