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Managed Services Team Job Vacancies | SOFTSWISS Careers Managed Services Team Job Vacancies | SOFTSWISS Careers Managed Services Team Job Vacancies | SOFTSWISS Careers
Careers | Managed Services Team

Managed Services Teams

The SOFTSWISS Managed Services represents our client facing customer support team. Features six experienced teams that work integrally with SOFTSWISS software products and player engagement strategies. We are looking for experienced CS professionals with a positive attitude, strong work ethics, and exemplary expertise to join the team.

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Our Services

When our clients choose the SOFTSWISS Managed Services they receive assistance from all of our six teams: First Line Support, Anti-Fraud Support, VIP Player Support, Player Retention, Player Reactivation, and Content Management teams. It is the job of Managed Services to keep the players of our clients engaged and our operators satisfied.

Our Values

Managed Services Team Job Vacancies | SOFTSWISS Careers
250+
support specialists
6
service teams
50
clients supported
3
daily support shifts

Work Atmosphere

Managed Services Team Job Vacancies | SOFTSWISS Careers
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More About The Tech Stack

While not strictly a technology-first team, we work with the following tools.

Advantages

  • Flexible work schedule
  • Multiple growth opportunities
  • Accessible knowledge transfer and knowledge exchange
  • In office and remote job opportunities
  • Informal communication style and team input
  • Learn-on-the-job opportunities

Challenges

  • Shift-based work
  • Responsible player management
  • Handling sensitive information
  • Managing under stress
  • Multi-tasking required
  • Proficiency in multiple languages