SoftSwiss is proud to announce that its anti-fraud service provided over 70 resolved complaints with a total refund sum exceeding 370,000+ euro over a 9-month period starting from July 2020. These astonishing results speak of SoftSwiss impartiality and objectivity in terms of operator/player conflict resolution, as well as proving the high levels of security and transparency throughout all of the SoftSwiss processes.
The Anti-fraud service forms part of the SoftSwiss Managed Services, which also includes First Line Support and VIP & Retention services teams under its roof. The Anti-fraud service provides all SoftSwiss Online Casino Platform clients with outstanding security techniques, by not only delivering the security checks but also the basic knowledge helping clients to improve their team in fraud prevention. The service enables bonus abuse checks on players, checking and blocking of duplicate player accounts, further investigation of potential collusions, as well as other abusive behavior. Furthermore, SoftSwiss anti-fraud provides identification and recognition of game patterns used in order to extract benefits. What’s also highly important, the qualified customer support associates do consultations on GDPR compliance and data protection. The Anti-Fraud team acts strictly in accordance with the gaming websites’ Terms & Conditions, as well as applicable licensing and regulatory requirements.
